It depends on where you are. Orders processed here will take 3-5 business days to arrive for priority mail, our most common shipping method.
Overseas deliveries can take anywhere from 7-16 days, sometimes longer due to COVID. Delivery details will be provided in your confirmation email. Please contact us at firstname.lastname@example.org if you have questions.
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.
International shipments require additional duties and taxes to be paid by the customer at the time of delivery, which are not covered in our shipping rates. Make sure to check with your local postal service or customs office to find out what these fees will be before you place an order. If you have any questions, feel free to contact us.
We use USPS and UPS for the United States and UPS and DHL for International shipments. You’ll be asked to select a delivery method during checkout.
We’re sorry to hear this! Our shipping carriers work independently from Topo Designs to deliver your shipment, but we can resolve this together!
If your shipment status reads “delivered” and it's only been a day, we recommend that you sit tight! A carrier may scan the package as delivered before it gets to you. It may be delivered 1 day after you receive the delivery notification.
If your package doesn’t show up after a day, we recommend that you file a claim with the shipping carrier. If you need help to complete this step, please contact us.
While Pedro and Tailor is not responsible for lost or stolen packages, we will work with you to file a claim, get a replacement shipment or set you up with a refund.
Orders & Returns
We offer free returns and exchanges! If you purchased a product directly from our site and you aren’t satisfied for any reason, simply return it to us unused and in its original condition within 30 days and we’ll issue you a refund. Want to make an exchange for a different size or color? No problem - you’ll be able to place an exchange order and move through the system very quickly!
To begin a return or exchange, please email us at email@example.com to begin your return.
We’re so sorry for the mix up! Please contact us at firstname.lastname@example.org and we'll make it right for you as soon as possible.
We stand behind the quality and durability on all of our clothing and accessories, which is why we offer. Our warranty does not cover any damage caused by neglect, improper care, accident, or normal wear and tear.
We also offer a limited warranty against defects in materials and workmanship on our Chore Coats. We expect that you'll use your gear, so normal wear and tear isn't covered. If you still love our worn apparel too much to get rid of, please ask us about our Repair Program.
If you purchased the item you’d like to redeem for warranty, please contact us.
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process. You can email email@example.com
Please contact us at firstname.lastname@example.org to inquire about a wholesale account.
You can contact us through our contact page! We will be happy to assist you.